The Hotel Inspector — Episode 7: Hanmer Arms Revisited

You are watching the episode Hanmer Arms Revisited Ruth Watson travels to the Hanmer Arms on the border of England and Wales to find out if owners Keith and Val Morris have listened to the advice she gave them in the previous series. During her first visit, disorganised staffing, a lack of commitment and losses of £250,000 a year made turning the establishment into a success a huge job.